Val's Policy

OUR SERVICES

Val’s Services agrees to provide you with the Services and you agree to pay the quoted price for the Services, unless otherwise agreed to in writing.

ACCESS TO YOUR PROPERTY:

Don’t worry at all if you are not there on your booking day! You can leave the keys with your doorman or advise him as to the days/times we come. Some clients provide a lock box and code with detailed instruction how to find it and open it. If you need to make other arrangements for our access to your home, please contact us. We are not responsible if the lock is defective and the cleaning staff cannot open the door and access your place; if the key got stuck in a lock and locksmith help is needed. The customer takes all the expenses to fix the lock.

 

APPOINTMENT HOURS:

Appointments are available 7 days a week: 8am, 9am and 2pm. To guarantee your appointment you can call at ‪312-868-7822 or send an email clean@valsservices.com. We generally require a minimum of 48 hour's notice.

 

BUSINESS HOURS:

Our friendly customer care is always happy to help you Monday through Friday from 7am to 7pm CT and Saturday and Sunday 7am to 5pm.

CANCELLATION/RESCHEDULING/ NO SHOW FEE:

We understand that at times due to unforeseen circumstances it may be necessary for you to cancel or reschedule your appointment. If you must cancel or reschedule, please call us as soon as possible at ‪312-868-7822. 

 

Cancellation/Rescheduling/No Show fees are 50% of the total cost of the service requested.

You will be charged a fee if: 

1) We arrive at the assigned location and are unable to contact you or acquire access to your place after 15 minutes. This will be considered as no show.

2) You cancel or reschedule your appointment with less than 24-hour notice of your scheduled time slot.

 

CLEANERS:

We send a cleaner to every cleaning service. We have a flat rate pricing (not hourly), so we will work until the job is done because that’s what our customers deserve. Sometimes we will send a team of two or three depending of the project that we will execute that day.

 

CLEANING PLANS:

The quality of the service is our priority when you book with us. On top of this, our prices are very affordable and we do offer discounts when you sign up for a plan up to 20% off for new clients. Please contact our customer service to get to know more about the options available for you.

 

CLEANING SUPPLIES AND EQUIPMENTS:

All cleaners bring all cleaning supplies and equipment to provide a wonderful job, except a 2-step stepstool. If there’s any specific product that would like it, please provide and will happily use it.

COMPLETE SATISFACTION GUARANTEE:

Our crew is well trained and we strive for quality and we can guarantee this! If you want something personalized, we require sending an email with the notes and details that you would like us to pay attention to. We get it right or we make it right. If we missed something from our cleaning day, please notify us within 24 hours of your service date and please provide pictures to: clean@valsservices.com for quality control and we will happily schedule a free re-clean to the area that you need it and the service must be completed within 72 hours of the reclean request. No refund. Good communication is the best way to ensure your satisfaction. Let us know how to improve or what to do differently.

COUPON/GIFT CARD:

Please take a picture of your coupon/gift card before you schedule your service and send to: clean@valsservices.com to ensure your discount. On top of this, we kindly ask you to hand it to the cleaner in your cleaning day to receive the discount. 

 

CLUTTER:

At Val’s Services we provide cleaning and organization services, two different jobs. If you want both jobs, please contact our friendly call center to learn about the rates and it will be our pleasure to do everything for you! But if we are assigned to only provide a cleaning service, please prepare your place for your cleaning day putting the things away so we can focus on the job that you requested.

 

GLASS SHOWER DOOR(S):

You are responsible for notifying us if your glass shower door(s) are NOT 100% secure. However, our staff that arrives to your place will inspect your shower door(s) to ensure that they are fully secure prior to service of the shower. If upon inspection our staff recognizes that your shower door(s) are not fully secure you will be notified of the risks immediately. At that time you have the option to decline service of your shower and/or shower door(s) or we can proceed with service. If the client decides to proceed with service of the shower and/or shower door(s) pictures of your shower door(s) will be taken prior to the start of servicing the shower doors(s). Additionally, the client agrees not to hold Val’s Services nor its employees responsible if this results in the shower door being damaged/broken. We are not responsible for damage due to faulty and/or improper installation of any item.

IN-HOME CLIMATE CONTROL:

In-home temperatures should be comfortable prior to the start of service. Under no circumstances will services be performed in an environment that isn’t physically comfortable for labor. This includes but is not limited to extreme heat or extreme cold. In the event that your appointment is cancelled due to uncomfortable temperatures within your place, you will be charged a cancellation fee.

 

LATE FEES:

To avoid late fees, please pay no later than the day of the service. A late fee of $10 fee will be assessed for each 5 day period past the cleaning date. 

 

LIFTING:

We cannot move furniture, but we will clean all visible areas by hand or with an extension duster.

 

PAYMENT PAST DUE:

Payment past due over 30 days will be directly to a collection agency.

PAYMENT OF THE SERVICE:

We really appreciate your cooperation. All payments are handled directly with the company, not to the cleaner. Payment is processed online when you book your services, not in cash.

 

PAYMENT METHOD:

We accept: Venmo, credit cards and debit cards.

 

PETS:

We are pet-friendly and always appreciate your cooperation in safely securing your pets on our cleaning days. Please note that our staff are professionally trained, but for health reasons we cannot be responsible for pet crates, beds, fecal matter or vomit.

 

PRICES:

We do have a flat rate and we will honor whatever we promised to delivery to you according to type of the service requested. If we arrive at your place and notice that the service that you requested does not fit with the right category chosen, we will contact you and discuss about the changes and price. Also anything extra must be scheduled with our office not with the cleaner and we do not offer a refund!

PRIVACY:

Here at Val’s Services we take privacy very seriously. We respect you and at no time will share any customer information with ANY outside source.

 

REFERRAL:

Would you like to have an extra discount? Refer your friends to us! Tell them about our awesome services! When they request our services, you will both receive $20 OFF your next appointment.

 

RIGHT TO REFUSE SERVICE:

We have the choice to leave upon arrival if the property is in extreme condition or feel unsafe/threatened.

 

SAFETY:

For safety reasons, cleaning staff are not permitted to step higher than a 2-Step, Step Stool provided by the client to reach higher areas.    

 

SCHEDULE AND BOOKING CHANGES:

All schedule changes are handled directly with the company through clean@valsservices.com  or calling ‪312-868-7822, not with the cleaner that cleans the home. This helps avoid compromising to unavailable times since the cleaner does not have full access to the company schedule system.

 

SOLICITATION OF OUR CLEANERS AGREEMENT:

We invest a lot in training to find a qualified cleaner to provide the services. All of our staff has signed a Non-Compete agreement with us. Offering money on the side for a service that the company should be receiving are not allowed and unethical. Customer and cleaners agrees to pay a penalty of $25,000 should he/she engage current or former employees of Val’s Services for house cleaning duties for a period of one year past the date of the last cleaning by Val’s Services.

TERMINATION OF SERVICES:

Services might be terminated at any time by either party for any reason. Please kindly give us a 24-hour notice for all cancelled appointments.

 

TIPS:

Gratuity is not included and we recommend tipping on the full value of service(s). Tips are always appreciated by our staff.

 

TRASH:

All trash cans will be emptied and re-lined as required. Val’s team will not throw away anything without authorization.

WEATHER CONDITIONS:

In the event of extreme weather conditions, we will contact you and your appointment will be rescheduled to the next available date.

Val's Services is a female owned and operated professional cleaning and organization company serving residential and commercial clients in Chicago, IL.

Customer Service Hours

Mon. to Fri.

7am - 7pm CT

Sat. and Sun.

7am - 5pm CT

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Copyright © 2020 Val's Services. All rights reserved. | VAL'S POLICY.